RhinoLift Foundation Solutions – Privacy Policy

Last Updated: October 24th, 2025

At RhinoLift Foundation Solutions (“we,” “our,” or “us”), your privacy is very important to us. This Privacy Policy explains how we collect, use, protect, and share your personal information when you interact with our website, forms, and communication systems.

1. Information We Collect

We collect personal information that you voluntarily provide when you:

• Submit a contact form or request a free inspection
• Call our office or engage with our team by phone
• Sign up to receive SMS notifications, emails, or updates
• Use our website or interact with service features

The types of personal information we may collect include:

• Name
• Email address
• Phone number
• Physical address (if provided for service requests)
• Message content or form submissions

We may also collect non-personal data (such as browser type, IP address, and pages visited) to improve website performance and user experience.

2. How We Use Your Information

We use the personal information you provide for the following purposes:

• To respond to your inquiries and provide requested services
• To schedule and confirm appointments
• To send SMS or email notifications related to your service (e.g., dispatch updates, billing reminders, and post-service surveys)
• To improve our website, communication, and customer service processes
• To comply with legal obligations or resolve disputes

We do not sell your personal information to third parties.

3. SMS Communications and Consent

RhinoLift Foundation Solutions offers customers the option to receive text (SMS) communications related to service updates, billing, scheduling, and satisfaction surveys.

Opt-In & Consent

Customers may opt in to receive SMS messages either:

1. By providing their mobile number during a call initiated by the customer; or
2. In person at RhinoLift Foundation Solutions’ business location.

By providing your mobile number, you consent to receive automated text messages for operational purposes related to your requested services.

Message Frequency & Rates

Message frequency will vary based on your activity. Standard message and data rates may apply depending on your carrier and plan.

Opt-Out & Support

You may opt out of text communications at any time by replying “STOP.” For assistance, reply “HELP” or contact our team directly.

Data Privacy

Your mobile number will be used solely for RhinoLift Foundation Solutions communications. It will not be sold, rented, or shared with any third party for marketing purposes.

4. Data Retention

We retain personal information only as long as necessary to fulfill the purposes outlined in this policy, unless a longer retention period is required by law or business necessity.

5. Data Security

We take reasonable security measures to protect your personal information from loss, misuse, unauthorized access, disclosure, alteration, or destruction. However, no method of transmission or storage is completely secure, and we cannot guarantee absolute security.

6. Sharing of Information

We may share limited information with trusted service providers who assist in:

• Website operation and hosting
• Customer communication systems (such as CRM or scheduling software)
• Marketing or analytics support

All third-party partners are required to maintain confidentiality and use your data solely for service-related purposes.

7. Cookies and Tracking Technologies

Our website may use cookies and similar technologies to enhance user experience and analyze site performance. You can choose to disable cookies in your browser settings, though some website functions may not operate properly without them.

8. Your Rights

You have the right to:

• Request access to your personal information
• Request correction or deletion of your information
• Withdraw consent for communications at any time

To exercise these rights, please contact us at [email protected] or call (980) 998-0231.

9. Third-Party Links

Our website may contain links to external websites. We are not responsible for the content or privacy practices of other sites. We encourage users to review the privacy policies of any third-party websites they visit.

10. Policy Updates

We may update this Privacy Policy periodically to reflect changes in our practices, technology, or legal requirements. Updates will be posted on this page with a revised “Last Updated” date.

11. Contact Us

If you have any questions about this Privacy Policy or your personal information, please contact us:

RhinoLift Foundation Solutions
2835 Jeff Adams Dr., Suite A
Charlotte, NC 28206
(980) 998-0231
[email protected]